Slashturn Studios terms of service

Version slashturn-terms-v0.3-draft. In force from the date shown at the end of this document.

These terms are one document covering all three of our offers. Where a clause applies to only one offer it says so, like this: (Variant C only). Schedule 1 sets out which offer you bought and what it costs. If Schedule 1 and the rest of these terms disagree about price, term or what is included, Schedule 1 wins.

We have tried to write this in plain English. Where we have had to use a legal word, we explain it in the next sentence. If any part of it is unclear, email us before you pay and we will explain it.

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1. Who we are and how to contact us

1.1 You are contracting with The Creative Clan Group Ltd, a company registered in England and Wales with company number 13472488, whose registered office is at 3 Bakehouse Mews, London TW12 2NL. Our VAT registration number is GB 436810691.

1.2 Slashturn Studios is a trading name of The Creative Clan Group Ltd. When these terms say “we”, “us” or “our” they mean The Creative Clan Group Ltd trading as Slashturn Studios. “You” and “your” mean the person or business buying from us.

1.3 You can contact us by email at hello@slashturn.com. That is the fastest way to reach us and it is the address we monitor. If you want to complain, email complaints@slashturn.com, which is the address for complaints. If you would rather write to us, use the registered office address in clause 1.1.

1.4 We do not run a public telephone line. If you would like to speak to a person, email us and ask and we will call you back.

1.5 We will contact you using the email address you gave us at checkout, or the email address you replied to us from. It is your responsibility to keep that address working and to tell us if it changes.

1.6 Our website is slashturn.com. Cold outreach email comes from slashturnstudios.com, which is also ours.

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2. Words we use

We have kept this list short. Everything else means what it normally means.

2.1 The Site means the website we build for you, as described in clause 5 and in the confirmation email we send you.

2.2 The Preview means the version of the Site we put online at a slashturn.com web address before you have paid anything.

2.3 The Build Fee means the one-off payment for building the Site. On Variant C there is no Build Fee.

2.4 The Management Plan means the monthly service described in clause 8 and Schedule 3, and the Monthly Fee means what you pay for it.

2.5 The Confirmation means the email we send you when we accept your order. Clause 3 explains why that email matters.

2.6 Your Content means anything you give us or ask us to put on the Site: text, photographs, logos, prices, opening hours, reviews, and anything else that came from you.

2.7 Working day means Monday to Friday, excluding bank holidays in England and Wales.

2.8 Consumer means an individual buying wholly or mainly for purposes outside their own trade, business, craft or profession. Almost all of our customers are businesses and are not consumers. Clause 13 says what changes if you are one.

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3. How this contract is made

This clause matters. It decides the exact moment at which either of us is committed.

3.1 The pitch, the Preview and the payment link are not an offer. The email we send you, the Preview we put online, the prices we quote and the Stripe payment link are all an invitation for you to make us an offer. They do not commit either of us to anything. In legal language they are an invitation to treat, not an offer.

3.2 Your payment is your offer. When you complete the checkout and pay, you are offering to buy from us on the version of these terms shown to you at that moment. You are not yet buying.

3.3 The contract is made when we send the Confirmation. There is no contract between us until we email you the Confirmation. That email is our acceptance of your offer. It is also the durable record of our contract, and it repeats the key information in one place so you can keep it.

3.4 We may say no. We may decline your order for any reason within 3 working days of your payment. If we do, we refund you in full, we tell you why, and no contract is made. We would normally do this because we cannot build what you have asked for, because you asked for something outside the offer, or because something in the order looks wrong.

3.5 Obvious mistakes. If the price, the description or the offer variant shown to you was obviously wrong, we may correct it before we send the Confirmation and ask you to confirm the corrected version. If you do not want the corrected version, we refund you in full and no contract is made.

3.6 Checking your order. Before you pay, the checkout shows you what you are buying, the price, how long the contract lasts and any minimum term, and lets you go back and change it. If you spot a mistake after paying but before the Confirmation, email us straight away and we will correct it or refund you.

3.7 Business customers. If you are not a Consumer, we and you agree that regulations 9(1) and 11(1) of the Electronic Commerce (EC Directive) Regulations 2002 do not apply between us. Those regulations are about the technical steps to place an order and about acknowledging orders. We follow them anyway, but we do not want an argument about them to affect whether our contract exists.

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4. Automated systems and artificial intelligence

4.1 You should know how we work. Slashturn Studios runs largely on automated software. Automated systems find businesses that have no website, write and send our outreach email, read and reply to your emails, build the Site, put the Preview online and issue the payment link. “Sophie”, the name in our emails, is an AI assistant we operate. She is not a separate person and she is not a separate company.

4.2 A person is always available. If at any point you would rather deal with a human being, reply to any of our emails and ask for one, or email hello@slashturn.com, and a person will take over. We will not treat that as an odd request.

4.3 We are responsible for what our systems say. Anything our automated systems say to you is said by us. We do not take the position that a mistake by our software is not our mistake. If our software has told you something wrong, tell us and we will put it right.

4.4 What our systems cannot do. Our automated systems cannot agree to extra features, change the price, agree a deadline, discount, or vary these terms. Only a person at Slashturn Studios can do that, and only in writing. If you asked for something extra in your reply to us and we did not say yes to it in writing, it is not part of what you have bought. If that has happened, tell us before you pay.

4.5 Human oversight. People at Slashturn Studios review samples of our automated correspondence, monitor an exception queue, and can stop the system. If something has gone wrong, email us and we will look at it.

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5. What we build for you

5.1 The deliverable. We build you a working small business website. Unless the Confirmation says otherwise, that means:

(a) up to five pages (typically home, about, services, gallery and contact);

(b) a design built from our own templates and framework, styled to your business;

(c) your business name, description, services, opening hours, address and contact details;

(d) a working contact form that emails enquiries to the address you give us;

(e) a map showing your location, where you have a public address;

(f) pages that work and read correctly on a modern phone, tablet and desktop browser;

(g) a page title and description for each page so search engines can list the page;

(h) an HTTPS certificate, so the Site loads securely;

(i) hosting at a slashturn.com web address, as described in clause 8.

5.2 What is not included unless we have agreed it in writing and it is written in the Confirmation: online booking, taking payments or deposits, e-commerce, customer logins, SMS or email automation, a blog or news system you edit yourself, a content management system, multiple languages, integrations with your other software, custom photography, video, logo design, copywriting beyond the text on the pages we build, and search engine optimisation work beyond clause 5.1(g).

5.3 We do not buy you a domain name. A domain name of your own (for example yourbusiness.co.uk) is not included in the Build Fee. It is part of the Management Plan, as Schedule 3 explains. If you are not on a Management Plan and you want your own domain, tell us and we will quote separately.

5.4 The Site is a marketing website. It is not a shop, a booking system or a business application, and we do not promise it will bring you customers, enquiries, rankings or revenue.

5.5 We use our own tools. The Site is built by our automated build system from our own templates and framework, and it uses third party components such as fonts, icons, stock images and software libraries. Clause 15 says who owns what.

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6. When the work is finished, and how you check it

6.1 You can see it before you pay. The Preview is the finished Site. You have the whole preview period to look at it before you decide, which is the point of the way we sell.

6.2 Acceptance criteria. The Site is what we promised if, on a current version of Chrome, Safari or Edge, on a phone and on a desktop computer:

(a) every page in clause 5.1(a) loads without an error;

(b) every link and menu item on the Site goes where it says it goes;

(c) the contact form sends a test message to the email address in the Confirmation;

(d) your business name, address, phone number, opening hours and services appear as you gave them to us, spelled as you gave them to us;

(e) no page shows placeholder text, a broken image or a missing image;

(f) the Site loads over HTTPS without a browser security warning.

6.3 Telling us it is wrong. If any of clause 6.2 is not true, email us within 14 days of the Confirmation with enough detail for us to find the problem. We will fix it within 10 working days of your email, at no charge. This is in addition to your legal rights and it does not limit them.

6.4 If we cannot fix it. If we cannot make clause 6.2 true within those 10 working days, you can tell us in writing that you want to end the contract. If you do, we refund the Build Fee in full and any Monthly Fee you have paid, the Site comes offline, and clause 15.8 (delivery of the files) still applies.

6.5 Not a snagging list for taste. Clause 6.3 is for things that are wrong, not for things you would prefer differently. Changes of preference are revisions, and clause 7 covers those.

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7. Changes and revisions

7.1 What you get. After the Confirmation you get two rounds of revisions, to be requested within 30 days of the Confirmation. A round means you send us one list of changes and we make them. Send the list in one email. We will complete each round within 5 working days of receiving your list.

7.2 What a revision can cover. Revisions are changes to the words, images, colours, fonts, ordering and styling on the pages we have already built. Examples of things that are revisions: correcting your opening hours, swapping a photograph, rewriting a paragraph, changing a heading, changing the colour scheme, reordering the services on a page, changing which page a menu item points to.

7.3 What is a new piece of work, not a revision. These are not revisions and we will quote for them separately:

(a) adding a new page, or removing and replacing a page with different content;

(b) any feature listed in clause 5.2, including booking, payments, logins, e-commerce, a blog you edit yourself, and integrations;

(c) a different design or template, or starting the design again;

(d) more than five pages in total;

(e) writing substantial new copy for you, rather than editing what is there;

(f) sourcing, licensing, shooting or editing photography, video or a logo;

(g) anything that requires us to change the underlying framework rather than the page.

7.4 If we are not sure which it is, we will tell you before we do the work and you can decide. We will never charge you for something you did not agree to in writing first.

7.5 After the two rounds. On a Management Plan, content changes carry on being included as set out in Schedule 3. If you are not on a Management Plan, further changes are chargeable, and we will quote before doing anything.

7.6 We do not promise “any changes you need”. If any of our marketing said or implied that, this clause is what we actually offer, and this clause is what you are buying. If you were told something different in writing by a person at Slashturn Studios before you paid, tell us and we will honour it.

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8. Hosting, the Preview, and what happens after the 14 days

8.1 The Preview. We put the Site online at an address like yourbusiness.slashturn.com for 14 days, with a visible strip on the page saying it is a preview. We email you at around day 3, day 7 and day 12 to remind you it is there.

8.2 If you do not buy. At the end of the 14 days the Preview comes offline automatically. The email telling you it has come down contains a link that will restore it for a further 7 days, once. After that we delete it. We do not keep it, and we do not sell it or use it for anyone else.

8.3 If you do buy. The countdown strip comes off, the Site stays online at the same slashturn.com address, and it stops being a preview. That address stays the same unless you move the Site to your own domain name.

8.4 Hosting included with the Build Fee (Variants A and B). The Build Fee includes hosting the Site at a slashturn.com address for 12 months from the Confirmation. After those 12 months we will only carry on hosting it if you are on a Management Plan. We will email you at least 60 days before the 12 months are up to tell you what happens next. If you do not want a Management Plan, we will give you the Site files under clause 15.8 so you can host it wherever you like, and we will keep the Site online for 30 days after the 12 months while you move it.

8.5 Hosting on a Management Plan. While you are paying for a Management Plan, hosting is included for as long as the Plan runs. (Variant C) On Variant C hosting is part of the Monthly Fee from the start, because there is no Build Fee.

8.6 Your own domain name. Pointing your own domain name at the Site, and buying and renewing it for you, is part of the Management Plan (Schedule 3). If you already own a domain name, we will point it at the Site for you. We do not become the owner of your domain name and we will transfer it to you on request.

8.7 Email addresses. We do not provide email hosting or mailboxes.

8.8 Backups. While we host the Site we take a backup at least weekly and keep the last four. We are not your only backup. Keep your own copy of anything you cannot lose, particularly Your Content and your enquiry records.

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9. Whether the Site is available, and what happens when it is not

9.1 We do not promise a level of uptime. We are saying that plainly rather than promising something and then excluding it. We do not guarantee that the Site will be available at any particular time, or for any particular percentage of the month.

9.2 What we do promise. We will use reasonable skill and care to keep the Site available, to notice when it is not, and to get it back as quickly as we reasonably can.

9.3 Things outside our control. We are not responsible for the Site being unavailable because of: a failure or outage at a provider we depend on (including Cloudflare and Microsoft); a domain name registry or DNS failure; a denial of service or other attack; a fault in your own domain name settings, or in anything you or someone else changed without telling us; your own internet connection or device; or anything in clause 22.6 (events outside our control).

9.4 Service credits. If you are on a Management Plan and the Site is unavailable for reasons within our control, you can claim a service credit:

(a) 10% of that month’s Monthly Fee for each full period of 12 hours in that month during which the Site was unavailable;

(b) up to a maximum of 100% of that month’s Monthly Fee.

9.4A If you are not on a Management Plan (Variants A and B). Clause 8.4 includes 12 months of hosting in your Build Fee, so you have paid us for hosting even though you pay us nothing monthly. You therefore get a remedy too. If, during those 12 months, the Site is unavailable for reasons within our control, you can claim, for each full period of 12 hours in a calendar month during which it was unavailable:

(a) 1% of the Build Fee, which we refund to the card you paid with; and

(b) 7 days added to the end of the 12 months of included hosting, at no charge.

There is a limit, in any one calendar month, of 10% of the Build Fee and 30 extra days. There is an overall limit across the whole 12 months of 25% of the Build Fee. There is no limit on the extra hosting days beyond the monthly one.

9.5 How to claim. Email us within 30 days of the end of the month in question, telling us when the Site was down. Under clause 9.4 we apply the credit against your next Monthly Fee, or refund it if the contract has ended. Under clause 9.4A we refund the money within 14 days and add the extra hosting days straight away, and we will tell you the new date your included hosting runs to. We will not ask you to prove downtime we can see in our own monitoring.

9.6 Those credits are the only money you can claim for the Site being unavailable. The service credits in clause 9.4, and the refund and extra hosting in clause 9.4A, are your sole financial remedy for unavailability of the Site. They are not your only remedy for anything else, and this clause does not limit clause 18.1 (things we can never exclude) or your rights if you are a Consumer.

9.7 Planned work. We may take the Site offline for maintenance. We will give you at least 24 hours’ notice by email where we can, and we will do it outside UK business hours where we can. Planned maintenance we have given notice of does not count towards a service credit under clause 9.4 or a claim under clause 9.4A.

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10. Price, VAT and currency

10.1 The price is what you were shown. The price shown to you before you paid, and repeated in the Confirmation and in Schedule 1, is the price. There are no set-up fees, no hidden charges and no charges for anything you have not agreed to in writing.

10.2 UK customers: prices include VAT. If you are buying in pounds sterling, every price we show you includes VAT at 20%. The number in the pitch, on the checkout and on the payment link is the number you pay. VAT is itemised separately on your receipt so you can reclaim it if you are VAT registered. If the rate of VAT changes, we will adjust the VAT element and the total you pay stays the same for the remainder of any minimum term.

10.3 US customers: displayed equals charged. If you are buying in US dollars, the price shown is the price charged. Clause 20 explains what happens if a US state sales tax obligation ever arises.

10.4 Currency. We charge UK customers in pounds sterling and US customers in US dollars. We do not convert between the two, and we are not responsible for what your bank or card issuer charges you for a foreign transaction.

10.5 Changing the Monthly Fee. We may change the Monthly Fee, but not more than once in any 12 months, and not at all during a minimum term. We will give you at least 30 days’ notice by email before a change takes effect. If you do not want to pay the new fee, you can cancel under clause 12 before it takes effect and pay nothing extra.

10.6 We do not change the Build Fee after the Confirmation. Ever.

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11. Paying us, renewals, and the 12 month plan

11.1 How you pay. You pay by card through Stripe. Stripe handles the payment and we never see or store your full card details. The Build Fee is taken once, when you place your order. The Monthly Fee is taken by Stripe on the same day each month.

11.2 When the Monthly Fee starts. The first Monthly Fee is taken on the date of the Confirmation. Each later one is taken on the same day of the following month, or on the last day of the month where that day does not exist.

11.3 A Management Plan runs month to month (Variants A and B). After any minimum term, the Management Plan renews automatically each month until you cancel it. You can cancel at any time up to the day before the next payment is due. There is no notice period. You do not have to give us warning, you do not have to phone anybody, and there is no window you can miss.

11.4 We remind you before every renewal. We will email you before each renewal telling you what is about to be charged, on what date, and how to cancel. We do this even though the law does not currently require it.

11.5 We never charge you before a renewal happens. You are never liable for a month that has not started.

11.6 You can always cancel online. You can cancel from a link in any of our emails and from the customer portal link in the Confirmation, without speaking to anybody. We may show you an offer to stay, but a button that cancels immediately will always be on the same page and just as prominent.

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11A. Variant C only: the 12 month plan

These clauses apply only if you bought Variant C, the free build with a 12 month Management Plan. Schedule 1 says which variant you bought.

11A.1 What you are buying. You are buying a 12 month Management Plan at a total price of 12 times the Monthly Fee, and you pay that total in 12 monthly instalments in advance. The first instalment is due on the date of the Confirmation and each further instalment on the same day of each of the following 11 months.

11A.2 The build is free because of the 12 month term. We build the Site at no separate charge. The same Site is sold on Variant A for a Build Fee of GBP 395 including VAT, or USD 499, which is the value of the build we are giving you and which is stated in Schedule 1. We supply it at no separate charge in consideration of your commitment to the full 12 month term. That is the deal, and it is why the term is 12 months and not one month.

11A.3 All 12 instalments are the price, not a penalty. Each of the 12 instalments is part of the price of the 12 month Plan. Each one falls due on its date whether or not you carry on using the Site. If you stop paying, we can claim each instalment as it falls due, as a debt.

11A.4 We do not accelerate. We will not demand all the remaining instalments at once. If you stop paying, each remaining instalment stays payable on its own date and no earlier. We may claim what has fallen due, and we may keep claiming month by month.

11A.5 You can still stop using the service. You can tell us at any time to take the Site offline and stop the Management Plan work. The instalments still fall due, because they are the price of the 12 month Plan. But you do not have to keep the Site up, and you can take the files under clause 15.8 whenever you like. Stopping the Plan does not take away your right to use the website. The licence in clause 15.1A carries on for as long as you keep paying the instalments as they fall due, so you can host the Site yourself, or have somebody else host it, from the day you tell us to stop. The assignment in clause 15.2 still happens when the last instalment is paid.

11A.6 When you can walk away and owe nothing more. The remaining instalments stop being payable if:

(a) we materially break this contract and do not fix it within 30 days of you telling us in writing; or

(b) we stop trading, or stop providing the service; or

(c) you end the contract under clause 6.4 (we could not deliver what we promised); or

(d) you are a Consumer and you have a legal right to cancel under clause 13.

11A.7 What happens after the 12 months. At the end of the 12 months the Plan continues month to month at the same Monthly Fee, cancellable at any time with no notice period, exactly as clause 11.3 describes. It does not renew into another 12 month term. We will email you at least 30 days before the end of the 12 months to tell you this and to remind you what you will be charged.

11A.8 Honest note about enforcement. If you cancel your card or your Stripe subscription, we cannot stop you. We would have to ask you to pay, and then sue you in the county court for a few hundred pounds if you did not. We are telling you this so you understand what the 12 month commitment actually is: a commitment we expect you to honour, not a trap.

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12. Cancelling, and refunds

Read clause 13 as well if there is any chance you are a Consumer.

12.1 Cancelling the Management Plan (Variants A and B). Cancel at any time, online, no notice period, no reason needed. Your cancellation takes effect at the end of the month you have already paid for. The Site stays up until then. We do not refund part months, except where clause 12.5 or clause 13 gives you a refund.

12.2 Cancelling the Management Plan (Variant C). You can stop the service at any time under clause 11A.5, but the 12 instalments remain payable as clause 11A.3 explains, except in the cases in clause 11A.6.

12.3 The Build Fee is not generally refundable, and here is why. You saw the finished Site, live, for up to 14 days before you paid anything. The work was already done when you decided. So once we have sent the Confirmation there is no general right to change your mind and get the Build Fee back.

12.4 But we will put it right or give your money back. If, within 14 days of the Confirmation, you tell us in writing that the Site is not what we described, clause 6.3 and clause 6.4 apply: we get 10 working days to fix it, and if we cannot, you get the whole Build Fee back and any Monthly Fee you have paid. This applies whether or not you are a Consumer and whether or not you have any statutory right.

12.5 If we cancel. If we end the contract for a reason that is not your fault, we refund any Monthly Fee you have paid for a period after the end date, and if we do it in the first 14 days we refund the Build Fee too.

12.6 What happens to the Site when the contract ends.

(a) Whatever the reason, and whether or not you owe us money, you can have the Site files and your own data. Clause 15.8 says how, and it is unconditional.

(b) If you paid a Build Fee, you keep whatever ownership clause 15 gives you. Ending the contract does not undo that.

(c) (Variant C) If you never paid a Build Fee, clause 15 still transfers the Site to you on the same terms, but only once you have paid at least 12 instalments or we have ended the contract under clause 12.5. Until then the licence in clause 15.1A lets you use the Site for your own business. That licence does not depend on the Plan continuing and it does not end because the contract has ended. It runs for as long as you keep paying the instalments that fall due, and clause 15.1A says when it becomes permanent. You can still take the files under clause 15.8.

(d) We stop hosting the Site. It will go offline at the end of the period you have paid for, unless we have agreed something else in writing.

(e) We delete the hosted copy and your data 30 days after the contract ends, unless you ask us in writing to keep it for longer or to send it to you. Clause 19 and Schedule 2 cover data.

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13. If you are a Consumer

13.1 Who this clause is for. Almost everyone who buys from us is buying for their business, and a person who buys a website for their own trade or business is a business customer, not a Consumer. But some people who buy from us will be Consumers: someone whose business has not started trading, someone buying for a club, a church, a charity or a personal project, or someone whose site is mostly personal. If that is you, this clause applies and it overrides anything else in these terms that conflicts with it.

13.2 We comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for everybody, whether or not you are a Consumer, because we cannot tell who is who. So the information and the acknowledgements described below are given to every customer.

13.3 Your right to cancel, if you have one. If you are a Consumer, you normally have 14 days from the day after the day we send you the Confirmation to change your mind and cancel, without giving a reason. You can tell us by emailing hello@slashturn.com, by writing to our registered office, or by using the cancellation form at the end of these terms. You do not have to use the form. To meet the deadline it is enough for you to send us your message before the 14 days are up.

13.4 How the right to cancel can be lost, and how you agreed to that. At checkout you were asked to tick two boxes. They were not ticked for you and you did not have to tick them.

(a) The service. You expressly asked us to begin work immediately, before the end of any cancellation period, and you acknowledged that once the work is fully performed you lose the right to cancel. The build is fully performed when the Site is live and complete. Because the Site was already built and live before you paid, the build element is fully performed at the moment the contract is made, so the right to cancel the build is lost at that moment.

(b) The digital content. You gave express consent to us supplying the Site to you immediately, and you acknowledged that the right to cancel is lost once supply begins.

13.5 What you pay if you cancel anyway. If you cancel within 14 days and the right has not been lost, you must pay us a proportionate amount for the service we supplied up to the moment you told us, based on the total price of the contract. We will refund the rest within 14 days of being told, using the same payment method you used.

13.6 The Management Plan is different. Your right to cancel the Management Plan within 14 days of the Confirmation is not affected by clause 13.4, except that you pay for the days of the Plan you have had.

13.7 If we did not give you the information properly. If we failed to tell you about your right to cancel, or about what you would have to pay if you cancelled after asking us to start, then by law you pay us nothing at all for the service supplied, and your cancellation period can extend by up to 12 months. We would rather give you the information than argue about it, which is why it is in clause 13.3, clause 13.4 and clause 13.5, and in the Confirmation email.

13.8 What we automatically disapply if you are a Consumer.

(a) The liability cap in clause 18.4 never falls below the total price you paid. Consumer Rights Act 2015 s.57(3) makes a lower cap ineffective and we do not attempt one.

(b) Clause 18.5 (loss of profit and similar) does not apply to you at all.

(c) Clause 22.5 (non-reliance) does not apply to you at all. Information we gave you about the service which you took into account is a term of our contract.

(d) Clause 3.7 (contracting out of the e-commerce regulations) does not apply to you.

(e) Nothing in these terms takes away your legal rights, including your rights to a service carried out with reasonable care and skill, to digital content that is of satisfactory quality, fit for purpose and as described, and to a repeat performance, repair, replacement or price reduction if it is not.

13.9 Complaints and alternative dispute resolution. Email complaints@slashturn.com. We will acknowledge within 2 working days and answer within 10 working days. We are not a member of an alternative dispute resolution scheme and we do not currently offer ADR. If we cannot resolve a complaint you can take it to court.

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14. If you do not pay

14.1 What we will not do. We will not delete your Site, we will not delete your data, and we will not refuse to give you the Site files, however far behind you are. Clause 15.8 is unconditional.

14.2 What we may do. If a Monthly Fee is more than 14 days overdue, we may suspend the hosting of the Site, which means the Site stops being available to the public at our address.

14.3 We give you notice first. Before we suspend anything we will email you telling you what is owed, that we intend to suspend hosting, and the date. You then have at least 14 days from that email to pay before anything happens.

14.4 Suspending hosting is not taking your website away. If you have paid the Build Fee, the Site is yours (clause 15). (Variant C) If you are on Variant C, clause 15.1A gives you a licence to use the Site and suspending hosting does not end it. Either way, suspension stops us hosting the Site; it does not stop you using it, and it does not stop you taking the files and hosting it somewhere else the same day.

14.5 Genuine disputes. We will not suspend anything because of a sum you have told us in writing, before the due date, that you dispute in good faith and why. We will deal with the dispute first.

14.6 Putting it back. We restore the Site within 1 working day of being paid, at no charge.

14.7 Interest. If you are a business customer we may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998. We would rather be paid.

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15. Who owns the website

This is the clause that says what “the site is yours” actually means. We have written it honestly rather than simply.

15.1 What you get, in plain words. You can use the website we built for you, for your own business, from the day your contract starts. You own it outright once you have paid in full. On Variants A and B those are the same moment, because you pay the Build Fee once and up front. On Variant C there is no Build Fee, so you own it outright when you have paid all 12 instalments, and until then clause 15.1A gives you a licence that lets you do everything in this clause. Either way you can use it, change it, move it to another host, hand it to another web developer, or sell it with your business. You do not need our permission and you do not have to pay us anything more. The only limits are the third party materials in clause 15.6, which come with any website from anybody.

15.1A (Variant C) Your right to use the Site while you are paying for it. On Variant C the assignment in clause 15.2 does not happen until the last instalment, so you need something in the meantime. This clause is it, and it starts on the date of the Confirmation, not on the date of your last payment.

(a) What we grant. We grant you a licence to use, host, copy, change, adapt and publish the Site for your own business. It is worldwide, royalty-free and non-exclusive. You may transfer it with your business under clause 22.2.

(b) How long it lasts. It lasts until the assignment in clause 15.2 takes effect, at which point you no longer need it because the Site is yours outright. If the assignment never takes effect for any reason, this licence carries on.

(c) It does not depend on our hosting or on the Plan. It survives you telling us under clause 11A.5 to take the Site offline and stop the Management Plan work, and it survives us suspending hosting under clause 14.2. You can host the Site yourself or have somebody else host it.

(d) Payment breach is the only thing that suspends it. We may suspend this licence only if an instalment is more than 30 days overdue and you have not paid it within 14 days of us writing to you about it. It restarts the moment you pay. We will not suspend it over a sum you have disputed in good faith and in writing before the due date. Suspending it never affects clause 15.8, which is unconditional.

(e) When it becomes permanent. It becomes permanent, irrevocable and no longer capable of suspension if the remaining instalments stop being payable under clause 11A.6(a) or clause 11A.6(b), which are the cases where we broke the contract or stopped providing the service.

(f) We will not assert anything against you. While this licence is running we will not assert any right we have kept against your use of the Site.

15.2 Present assignment. We assign to you, with full title guarantee, all copyright and all other intellectual property rights we own in the bespoke parts of the Site: the page code, the page structure and layout as built for you, the text written for you, and any images we created specifically for you. This assignment takes effect automatically when we receive your payment in cleared funds in full, without either of us needing to do anything else. (Variant C) On Variant C, “in full” means when you have paid all 12 instalments, or earlier if we end the contract under clause 12.5. Until then clause 15.1A gives you a licence to use the Site, and that licence starts when the Plan starts, not when the last instalment is paid.

15.3 Future work. We also assign to you, under section 91 of the Copyright, Designs and Patents Act 1988, the copyright in anything we create for the Site after the date of the contract, so that copyright in later work belongs to you automatically as soon as the work exists, with no further document needed.

15.4 Further assurance. If any document or step is ever needed to complete or prove the assignment, we will do it promptly at our own cost when you ask. That includes signing a separate assignment in a form you or a buyer of your business reasonably requires.

15.5 Fallback licence. This clause is the safety net and it is deliberately wide. If for any reason the assignment in clause 15.2 or clause 15.3 does not work, in whole or in part, and for any reason at all, including a legal formality not being met or there turning out to be no copyright capable of being assigned, then we grant you instead a licence to use, host, copy, change, adapt, publish, sub-license and exploit the Site for any purpose. That licence is perpetual, irrevocable, worldwide, royalty-free, exclusive and transferable, and it takes effect at the same moment the assignment would have. We will never assert any right we have kept against your use of the Site. This clause is the fallback for the assignment, and nothing in it cuts down clause 15.1A. On Variant C, clause 15.1A runs from the start of the Plan and this clause 15.5 takes over from it when the last instalment is paid, so there is never a gap in which you hold the Site and may not use it.

15.6 Third party materials. Every website contains things nobody can give away: fonts, icons, stock photographs, and software libraries. We cannot assign those to you because we do not own them. Instead:

(a) we will only use third party materials whose licences allow commercial use by you and allow us to transfer or sub-license them to you;

(b) you get whatever rights the upstream licence allows, and no more;

(c) we give you an asset manifest with the Site, listing every third party asset, where it came from and what its licence is, so you and any future developer can check;

(d) if a third party licence is keyed to traffic volume, the manifest says so, and it is your responsibility to upgrade it if your traffic grows past the limit. We will tell you which ones these are;

(e) we do not warrant the third party licences beyond what clause 15.6(a) says we did.

15.7 What we keep. We keep our own build system, templates, framework, component library, design patterns, tooling and know-how, including anything we improve while building your Site. You get a licence to use those things as they are built into your Site, for as long as you like, with no extra charge, and that licence transfers with the Site if you sell it. You do not get the right to take our framework and build other websites with it or resell it. Without this clause, clause 15.2 would sweep up the tools we use for every other customer, which is not what either of us means.

15.8 We give you the files. Unconditionally. At any time, whether or not you have paid, whether or not you are in dispute with us, and whether or not the contract has ended, you can email us and ask for:

(a) the complete source files of the Site, in a standard, non-proprietary format that another web developer can use;

(b) the asset manifest;

(c) all enquiry form submissions and any other data of yours we hold.

We will send them within 5 working days. We do not charge for this and we do not make it conditional on anything.

15.9 Moral rights. Moral rights are an author’s personal rights to be named as author and to object to their work being changed in a way that harms them. We waive ours and we have obtained waivers from our people and contractors, so that you can change the Site freely. No waiver is needed for the code itself, because UK law does not apply those rights to computer programs or computer-generated works. We cannot waive the moral rights of the authors of third party materials, and we do not pretend to.

15.10 AI generated work: an honest limitation. Much of the Site is generated by our automated build system. UK law has not settled whether work generated substantially by a machine attracts copyright at all. If it turns out that some part of the Site has no copyright, there is nothing for us to assign, but there is also nothing for anyone else to stop you doing. That is why clause 15.5 (the fallback licence), clause 15.8 (you get the files) and our promise never to assert rights against you are written the way they are: between them they give you the practical substance of ownership whichever way the law lands.

15.11 Our name. We may say publicly that we built your Site, and show a screenshot of it in our portfolio, unless you email us and ask us not to. If you ask, we stop.

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16. Your content

16.1 You own Your Content. Nothing here changes that. You give us permission to use it to build, host and run the Site, and to keep a backup. That permission ends when the contract ends, except for backups we have not yet cycled out.

16.2 What you promise us about Your Content. You promise that:

(a) you own Your Content or have permission to use it;

(b) using it on the Site does not infringe anybody else’s rights, including copyright in photographs, logos and text;

(c) it is not false, misleading, offensive, defamatory or unlawful;

(d) any claim you make on the Site about your business, your prices, your qualifications, your insurance, your accreditations or your reviews is true and you can back it up;

(e) if you are in a regulated trade, the Site says whatever your regulator requires it to say. We do not know your regulator’s rules and we do not check them.

16.3 Photographs of people. If you give us a photograph of an identifiable person, you confirm you have their permission to use it on a public website.

16.4 You cover us if that goes wrong. If somebody brings a claim against us because of Your Content, you will cover our reasonable losses, damages and legal costs arising from that claim. We will tell you about the claim promptly, let you take over defending it if you want to, and not settle it without asking you first. This is the only indemnity you give us.

16.5 We may take content down. If we reasonably believe something on the Site is unlawful or breaks clause 16.2, we may remove that item and tell you immediately why. We will put it back if you show us we were wrong.

16.6 Content we wrote. Where we wrote text for the Site based on what your Google listing said about you, check it. We generate it automatically and we do not know your business. Once you have approved the Preview or paid, the text on the Site is treated as Your Content for the purposes of clauses 16.2 and 16.4, except where we introduced an error you told us about under clause 6.3.

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17. What we promise, and what we do not

17.1 We promise that:

(a) we will provide the service with reasonable skill and care;

(b) the Site will meet the acceptance criteria in clause 6.2 at the date of the Confirmation;

(c) we have the right to enter into this contract and to give you what clause 15 says we give you;

(d) we will use only third party materials whose licences allow the use described in clause 15.6;

(e) we will not knowingly include anything in the Site that infringes anybody’s intellectual property rights.

17.2 We do not promise that:

(a) the Site will be free of every defect, or that it will work identically in every browser, device, screen size, assistive technology or future software version;

(b) the Site will be available at any particular time (clause 9);

(c) the Site will appear in search results, appear in any particular position, or attract visitors, enquiries, customers or revenue;

(d) the Site meets any accessibility standard, or any legal, regulatory or industry requirement that applies to your trade, unless we have agreed that in writing;

(e) the Site is suitable for taking payments, storing sensitive personal data, or any purpose beyond being a marketing website.

17.3 Business customers: implied terms. If you are not a Consumer, then so far as the law allows, all terms implied by statute or common law are excluded, other than the terms in clause 17.1 and any term that cannot lawfully be excluded. If you are a Consumer, this clause 17.3 does not apply to you at all.

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18. What we are responsible for, and what we are not

18.1 Things we never limit or exclude. Read this first. Nothing in these terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms about title and quiet possession implied by section 12 of the Sale of Goods Act 1979 and section 2 of the Supply of Goods and Services Act 1982, and our promise in clause 17.1(c) that we have the right to give you what clause 15 gives you;

(d) if you are a Consumer, our liability under sections 49 and 50 of the Consumer Rights Act 2015, and anything else the Consumer Rights Act 2015 says we cannot exclude or restrict;

(e) anything else that cannot lawfully be limited or excluded.

18.2 What you keep, whatever else this clause says. We have not tried to leave you with no remedy. If something goes wrong you still have all of the following:

(a) the free fix, and the full refund if we cannot fix it, in clauses 6.3 and 6.4;

(b) the service credits in clause 9.4 if you are on a Management Plan, and the refund and extra hosting in clause 9.4A if you are not;

(c) the right to end the contract and stop paying if we break it materially and do not fix it (clauses 11A.6 and 21.3);

(d) a refund of any fee you have paid for a period after the contract ends;

(e) the right to take the Site files and your data and go elsewhere, at any time, for free (clause 15.8).

18.3 How the cap works. Subject to clause 18.1, and except for the intellectual property indemnity in clause 18.7, which sits outside this cap and has its own, our total liability to you for everything arising out of or in connection with this contract, whether in contract, in negligence, for breach of a statutory duty, or otherwise, is limited in aggregate (that means added together across everything, not per claim) to the greater of:

(a) all fees you have paid and become liable to pay us in the 12 months before the date of the claim; and

(b) 1,000 in the currency in which you pay us.

18.4 The floor is never below the price you paid. If (b) would somehow be less than the total price you have paid us, the cap is the total price you have paid us. If you are a Consumer, the cap is never less than the total price of the contract, because the law does not allow it to be.

18.5 Losses we exclude. Business customers only. If you are not a Consumer, we are not liable for any of the following, whether they are direct or indirect losses, and we do not rely on the words “consequential” or “indirect” to do this work:

(a) loss of profit;

(b) loss of revenue or turnover;

(c) loss of business, contracts or opportunity;

(d) loss of anticipated savings;

(e) loss of or damage to goodwill or reputation;

(f) loss of or corruption of data, except where clause 15.8 or Schedule 2 applies;

(g) wasted management or staff time.

This clause 18.5 does not apply to you at all if you are a Consumer.

18.6 Why we think this is fair, said at the time so you can judge it. We are telling you before you buy, not afterwards. The Site costs between nothing and GBP 995, or USD 1,249. We could not sell a website at that price if we carried unlimited liability for what happens to your business, and no insurer would cover it at that price either. In exchange we have set a floor under the cap so it is never a token amount, we have left you the real remedies in clause 18.2, we have put the intellectual property indemnity in clause 18.7 outside the cap altogether so that it is worth something, we give you the files for free at any time so you are never locked in, and we have not tried to exclude our liability for doing the work badly. You are better placed than we are to insure your own business losses and to keep your own backups.

18.7 If somebody says your Site infringes their rights. If a third party claims that the bespoke parts of the Site we built infringe their intellectual property rights, tell us promptly, let us handle it, and do not settle without asking us. We will defend or settle the claim and pay the damages and costs awarded. Our liability under this clause 18.7 is limited to the greater of the fees you have paid us and 5,000 in the currency in which you pay us. This does not apply to any claim arising from Your Content, from anything you or someone else changed after we handed over, or from your use of the Site after we told you to stop using a particular item.

This indemnity sits outside the cap in clause 18.3. The 5,000 is its own separate cap. Money we pay you under this clause does not use up the cap in clause 18.3, and the cap in clause 18.3 does not reduce what we pay you under this clause. We have done it this way on purpose. An indemnity capped at 5,000 that sat inside a 1,000 aggregate cap would be worth nothing at all, which would be worse than not offering one, and this is the risk that most needs covering: much of the Site is generated by our automated build system, and every website contains third party fonts, icons, images and software libraries.

18.8 We are not liable for the acts of others. We are not liable for the acts or omissions of Cloudflare, Microsoft, Stripe, a domain registrar or any other provider, beyond using reasonable skill and care in choosing and managing them, and beyond our obligations in Schedule 2.

18.9 Time limit. If you are not a Consumer, you must bring any claim within 12 months of the date you first knew, or reasonably should have known, of the facts giving rise to it. This does not apply to anything in clause 18.1 and does not apply to Consumers.

18.10 Each part stands alone. If any part of clauses 18.3 to 18.9 is found to be unenforceable, the rest still applies.

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19. Data protection

19.1 Two different roles, and it matters which one we are in.

(a) For your own details (your name, business name, email address, phone number, billing details, and our correspondence with you) we are the controller. That means we decide why and how we use them. Our privacy notice at slashturn.com/legal/privacy explains what we do, on what legal basis, who we share it with, how long we keep it and what rights you have. That address is the permanent home of the notice. Our sending domain slashturnstudios.com points at the same page, so a link from one of our emails takes you there too.

(b) For personal data that comes in through your Site (contact form enquiries, and any analytics we run for you) you are the controller and we are your processor. That means it is your data, you decide what happens to it, and we handle it on your instructions. Schedule 2 contains the data processing terms required by Article 28 of the UK GDPR. By accepting these terms you are entering into Schedule 2 with us. You do not need to send us your own data processing agreement, but if you have one we are happy to look at it.

19.2 Sub-processors. We use other companies to help us provide the service, and you give us general written authorisation to appoint them. The current list is published at slashturn.com/legal/subprocessors and is repeated in Schedule 2. We give you at least 30 days’ notice by email before adding or replacing one, and you can object. Schedule 2 paragraph 7 says what happens if you do.

19.3 Data leaving the UK. Some of our providers process data outside the United Kingdom. Schedule 2 paragraph 8 sets out where, and what legal safeguard applies to each.

19.4 Stripe is not our sub-processor. Stripe decides for itself how it processes payment data, under its own terms and its own legal obligations, so Stripe is an independent controller of that data, not a processor acting for us. That is why Stripe is described separately in Schedule 2.

19.5 Breaches. If personal data we hold for you is lost, exposed or accessed by someone who should not have it, we will tell you without undue delay and in any event within 48 hours of becoming aware, and we will help you work out what you have to do about it.

19.6 Cookies and tracking. The Site as built does not set advertising or tracking cookies. If you ask us to add analytics, advertising pixels or a chat widget, you are responsible for having a lawful basis and, where required, a cookie banner and consent. We will tell you that at the time.

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20. Tax

20.1 UK. Prices in pounds sterling include VAT at 20%, as clause 10.2 says. We are VAT registered under number GB 436810691 and your receipt itemises the VAT.

20.2 US. Prices in US dollars are the amount charged. The United States has no VAT. Sales tax in the United States is charged state by state, and whether website design, hosting and management are taxable depends on the state.

20.3 If a US sales tax obligation arises. We do not currently charge US sales tax, because we do not currently have an obligation to collect it in any state. If that changes, we will absorb the tax within the price already displayed to existing customers for the remainder of any minimum term, and we will show the new position clearly at checkout for new customers before they buy. We will not send you a bill for tax you were not shown.

20.4 Your own tax. You are responsible for your own taxes, including any withholding tax. If you are required by law to withhold anything from a payment to us, tell us before you pay.

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21. How long this lasts, and how it ends

21.1 The build. The build part of the contract is finished when the Site is delivered and any revision rounds under clause 7 are used or expired.

21.2 The Management Plan. The Plan runs from the Confirmation until it is cancelled under clause 12, or for the 12 month term in clause 11A if you are on Variant C, and then month to month.

21.3 Either of us can end this immediately in writing if the other:

(a) materially breaks this contract and does not put it right within 30 days of being asked in writing; or

(b) becomes insolvent, has an administrator, receiver or liquidator appointed, enters an arrangement with creditors, or stops trading.

21.4 We can also end the Management Plan on 60 days’ notice by email, for any reason, refunding any fee you have paid for a period after the end date. If we do that during a Variant C minimum term, the remaining instalments stop being payable (clause 11A.6(b)).

21.5 We can end the contract immediately if you use the Site for something unlawful, or if you break clause 16.2 seriously and do not fix it within 7 days of being asked.

21.6 What survives the end. Clauses 15 (who owns the website), 16.4 (your indemnity), 18 (liability), 19 and Schedule 2 (data protection), 22 (general) and 23 (governing law) carry on applying after the contract ends, along with any clause which by its nature is meant to.

21.7 What happens to the Site. Clause 12.6 says.

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22. General

22.1 Changing these terms. We can change these terms for new customers at any time by publishing a new version. Your contract stays on the version you accepted, which is named in your Confirmation, unless:

(a) we need to change it to comply with the law, in which case we will tell you what changed and why; or

(b) we give you at least 30 days’ notice by email of a change to a continuing service, and you can cancel free of charge before it takes effect if you do not like it. If you are on a Variant C minimum term and you cancel because of a change we made, the remaining instalments stop being payable.

Every version of these terms is published at slashturn.com/legal/terms with its version string, so you can always see the one you agreed to.

22.2 Passing this contract on. You can transfer this contract, and the Site, to somebody who buys your business, by telling us in writing. We may transfer this contract to another company in our group or to somebody who buys our business, provided your rights are not reduced. We may use subcontractors, and we stay responsible for what they do.

22.3 Notices. Notices under this contract are given by email: to you at the address in the Confirmation, and to us at hello@slashturn.com. A notice is treated as received at the time it is sent, or at 9am the next working day if sent outside working hours. Notices ending the contract, and notices of a dispute, must also be sent by post to our registered office if you want to be certain.

22.4 Nobody else has rights under this contract. Nobody who is not a party to this contract has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

22.5 This is the whole agreement. These terms, Schedules 1, 2 and 3, and your Confirmation are the whole agreement between us about the Site. They replace anything said or written before, including anything in our marketing, our emails, our frequently asked questions or the Preview page. If you are not a Consumer, you confirm that you have not relied on any statement, promise or representation that is not written in these terms or your Confirmation, and you have no remedy for any such statement other than for breach of this contract. Nothing in this clause limits our liability for fraud or fraudulent misrepresentation. This clause does not apply to you at all if you are a Consumer.

22.6 Events outside our control. Neither of us is responsible for failing to do something because of an event outside our reasonable control, including a failure at a provider we depend on, an attack on our systems or theirs, a power or internet failure, a strike, a fire, a flood, an epidemic, a war, or an act of government. We will tell you if one happens and what we are doing. If it goes on for more than 30 days, either of us can end the contract and we will refund anything you have paid for a period we cannot serve.

22.7 If part of this is unenforceable. If a court decides any part of these terms cannot be enforced, that part is removed and the rest carries on. If removing it would change what we agreed in a fundamental way, either of us can end the contract.

22.8 Not enforcing something is not giving it up. If we do not enforce a right straight away, we can still enforce it later.

22.9 We are not partners. Nothing in this contract makes either of us the agent, partner, employee or joint venturer of the other.

22.10 Language. This contract is in English and all communications between us will be in English.

22.11 We keep a copy. We store the version of these terms you accepted, its version identifier, the price, the currency, the date and time, and the confirmations you gave at checkout. You can ask for a copy at any time and we will send it.

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23. Governing law and where disputes are decided

23.1 Law. This contract, and any dispute arising out of it or in connection with it, whether or not it is a contract dispute, is governed by the law of England and Wales.

23.2 Courts. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with this contract.

23.3 Talk to us first. Before either of us starts a claim, we should try to sort it out. Email complaints@slashturn.com with what has gone wrong and what you want. We will respond within 10 working days. This does not stop either of us going to court if we need to, and it does not stop time running on any legal deadline.

23.4 If you are a Consumer in the UK, clause 23.1 and clause 23.2 do not take away any right you have to bring proceedings in the courts of the part of the United Kingdom where you live, or to rely on the law of that part.

23.5 US customers: this is not settled. If you are in the United States, US federal law and the law of your state may give you rights that this contract cannot take away, and a US court may not enforce clause 23.1 or clause 23.2 against you. Nothing in this contract waives any right you have under the law of your state that cannot be waived. A separate United States addendum will apply to US customers and will prevail over these terms where it differs. Until that addendum is published and cleared, these terms are not to be used for a US sale.

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SCHEDULE 1 - The three offers

Your Confirmation says which one you bought. UK prices include VAT at 20%. US prices are the amount charged.

Notes that are part of these terms:

1. Variant B costs more than Variant A for the same deliverable described in clause 5.1. Variant B is a different price point in a live pricing test, not a different specification. We are saying so rather than implying a difference that is not there.
2. On Variant C the free build is expressly part of the consideration for the full 12 month term. See clause 11A.2 and clause 11A.3.
3. We never automatically renew a minimum term into another minimum term.
4. If the table and the body of these terms disagree, the table wins.

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SCHEDULE 2 - Data processing terms

These terms are the written contract required by Article 28(3) of the UK GDPR. You are the controller. We are your processor. You do not have to sign anything separate: accepting our terms at checkout puts these terms in place between us.

“UK GDPR”, “controller”, “processor”, “personal data”, “processing”, “data subject” and “personal data breach” have the meanings given in the UK GDPR and the Data Protection Act 2018. “Data protection law” means the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003, each as amended, including by the Data (Use and Access) Act 2025.

1. What is being processed

2. We only act on your instructions

2.1 We process personal data only on your documented instructions, including where we transfer it outside the UK, unless UK law requires us to do otherwise. If UK law requires us to do something else, we will tell you before we do it unless the law forbids us from telling you.

2.2 Your standing instructions are: these terms, the Schedules, the setup information you gave us, and anything you email us at hello@slashturn.com asking us to do with personal data. Email is enough. We do not need a form.

2.3 If we think an instruction breaks data protection law, we will tell you promptly. We may pause the instruction until you confirm it.

2.4 We will not use your visitors’ personal data for our own purposes, will not sell it, and will not use it to market to anybody.

3. Confidentiality

3.1 Everybody we allow to process your personal data, including our employees, contractors and temporary staff, is under a written duty of confidence, or a statutory duty of confidence, that survives the end of their engagement.

3.2 We give access only to those who need it to do the job.

4. Security

4.1 We take the technical and organisational measures required by Article 32 of the UK GDPR, taking account of the state of the art, the cost, and the risk to people. Specifically we:

(a) serve every Site over HTTPS with a valid certificate, and force HTTPS;

(b) encrypt personal data in transit;

(c) encrypt backups at rest;

(d) restrict administrative access to named individuals, with multi-factor authentication;

(e) keep the hosting platform and site dependencies patched;

(f) keep at least four weekly backups and test that we can restore from them;

(g) log administrative access and changes;

(h) review these measures at least annually and after any incident.

4.2 We may change these measures, but not in a way that materially reduces the level of protection.

5. Helping you with people’s rights

5.1 If someone contacts us to exercise a right (access, rectification, erasure, restriction, objection, portability, or in relation to automated decision-making) about data we process for you, we will not respond to them ourselves. We will pass it to you within 3 working days and tell them we have.

5.2 We will help you respond, using appropriate technical and organisational measures, and give you the data we hold in a usable format, within 10 working days of you asking. We do not charge for this at the volumes a small business website generates. If a request is genuinely unreasonable in scale we will tell you what it would cost before doing it.

6. Helping you with security, breaches and assessments

6.1 We will help you meet your obligations under Articles 32 to 36 of the UK GDPR, taking account of what we know and what we do.

6.2 Breaches. If there is a personal data breach affecting data we process for you, we will tell you without undue delay and in any event within 48 hours of becoming aware. We will tell you what happened, what data and roughly how many people are affected, what the likely consequences are, and what we are doing about it. If we do not know everything at first, we will send what we have and follow up. You decide whether to report it to the ICO and whether to tell the people affected: it is your call, because you are the controller.

6.3 Assessments. If you have to do a data protection impact assessment, or consult the ICO before processing, we will give you the information about our processing that you reasonably need.

7. Sub-processors

7.1 You give us general written authorisation to appoint sub-processors.

7.2 The current list is at slashturn.com/legal/subprocessors and is set out in paragraph 9 below.

7.3 We will give you at least 30 days’ notice by email before we add or replace a sub-processor.

7.4 You can object, in writing, within those 30 days, on reasonable data protection grounds. If you do, we will try to find a way round it. If we cannot within a further 30 days, you can end the contract with no further charge, and we will refund any fee you have paid for a period after the end date. (Variant C) On Variant C the remaining instalments stop being payable.

7.5 Every sub-processor is under a written contract imposing the same obligations as this Schedule, offering an equivalent level of protection, though not necessarily in identical words.

7.6 We stay fully liable to you for what our sub-processors do, as if we had done it ourselves.

8. Sending data outside the UK

8.1 Some of our providers process personal data outside the United Kingdom. Where they do, we make sure one of the following applies before the data goes: the country has UK adequacy regulations; or we have the ICO’s International Data Transfer Agreement (IDTA), or the Addendum to the EU standard contractual clauses, in place with the provider, supported by a transfer risk assessment; or a lawful exception applies.

8.2 Where we use the IDTA, we add these Article 28 terms as additional commercial clauses in Part 3 of it. The IDTA on its own does not satisfy Article 28, and we do not treat it as though it does.

8.3 The UK Extension to the EU-US Data Privacy Framework (the “UK-US Data Bridge”). Where we rely on it for a provider in the United States, we say so in the table in paragraph 9. We rely on it only while that provider holds a current self-certification that covers the UK Extension and the type of data in question, and we check that before we start using the provider and periodically afterwards. If a certification lapses, or does not cover the UK Extension, we rely on the IDTA or the Addendum for that provider instead, supported by a transfer risk assessment.

8.4 You instruct us to make those transfers for the purpose of providing the service. If you tell us not to, we will tell you what we can still provide, which may be nothing.

9. Our sub-processors and other recipients

Read the last three rows carefully. Hunter.io, HubSpot and Anthropic are listed for honesty and completeness, because they process your contact details, or the text of emails you send us, as our own customer or prospect, where we are the controller and our privacy notice applies. They do not process the enquiries that come through your Site. If that ever changes for Anthropic, so that enquiry text from your Site is sent to a model, it becomes a sub-processor and paragraph 7.3 applies: you get 30 days’ notice and a right to object.

10. What happens to the data at the end

10.1 When we stop providing the service, we will, at your choice, delete or return all personal data we process for you, and delete existing copies, unless UK law requires us to keep it.

10.2 Tell us which you want. If you do not tell us within 30 days of the contract ending, we will delete it.

10.3 Backups. Personal data may survive in backups for up to 90 days after deletion. During that time it is put beyond use, which means we do not access it, do not use it, and delete it on the next backup cycle.

11. Audits

11.1 We will give you all the information you reasonably need to show that we are meeting our Article 28 obligations.

11.2 You, or an auditor you appoint who is not our competitor, can audit and inspect our processing, on 30 days’ notice, no more than once a year unless there has been a breach or the ICO requires it, during business hours, without unreasonably disrupting our business, and subject to confidentiality.

11.3 We will cooperate and contribute to the audit. Each of us pays our own costs.

12. General

12.1 If we ever process personal data for our own purposes rather than yours, we become a controller for that processing and take a controller’s responsibilities for it. We do not intend to and we do not do it.

12.2 If any part of this Schedule conflicts with the main terms, this Schedule wins for data protection matters.

12.3 If data protection law changes so that this Schedule no longer complies, we will replace the affected part with something that does, on 30 days’ notice.

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SCHEDULE 3 - What the monthly management plan includes and excludes

The same plan applies to all three variants. The only difference is the price and, on Variant C, the 12 month term.

Included

1. Hosting. We host the Site on our platform, serve it over HTTPS, renew the security certificate and keep the DNS records right.

2. Your own domain name. We register one domain name for you, renew it each year while you are on the Plan, and point it at the Site. You own it. We will transfer it to you whenever you ask. If the domain you want costs more than GBP 20 / USD 25 a year (which is unusual, and applies to premium names), we will tell you the price and you decide.

3. Content changes. Up to two content change requests per calendar month, each sent to us in one email, each completed within 48 hours of us receiving it. A request means changes to the words, images, prices, opening hours, colours and styling on the pages you already have. Unused requests do not roll over.

4. A photo swap in your first month. In the first month of the Plan we will swap the photographs on the Site for pictures of your own, at no charge and without using up a content change request. Send us the pictures and tell us where they go.

5. Keeping it working. We monitor the Site so that we find out it is down before you do, apply security updates to the platform and the site dependencies, and fix things that break through no fault of yours, at no charge.

6. Backups. A weekly backup, four kept, and restoring the Site from backup if it is ever needed.

7. Enquiry forwarding. The contact form keeps delivering to the email address you tell us, and we fix it if it stops.

8. A yearly check. Once a year we check the Site still loads properly on current browsers and phones, that the links work and that the contact details are still right, and we email you what we found.

9. Support. Email support at hello@slashturn.com, answered within 2 working days. A person is available on request under clause 4.2.

10. The files, whenever you want them. Clause 15.8, at no charge.

Not included

1. New pages beyond the five in clause 5.1, or replacing pages with different content.

2. Any feature listed in clause 5.2: booking, payments, deposits, e-commerce, logins, a blog or editor you use yourself, integrations, multiple languages.

3. A redesign, a new template, or a rebrand.

4. Photography, video, logo design, and writing substantial new copy.

5. Search engine optimisation work, paid advertising, running your Google Business Profile, and social media.

6. Email hosting, mailboxes, or fixing your email.

7. Accessibility auditing or remediation to WCAG or any other standard.

8. Legal, regulatory or industry compliance review of what your Site says.

9. Fixing things caused by you or someone else changing the Site, or changing your DNS, without telling us. We will quote to fix those.

10. More than two content change requests in a month. We will do extra ones and tell you the cost first.

If you leave the Plan

Hosting stops at the end of the month you have paid for. We give you 30 days’ grace to move the Site and your domain name, we give you the files under clause 15.8, and we transfer the domain name to you at no charge. We do not hold your domain name hostage.

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Model cancellation form

(Complete and return this form only if you are a Consumer and you wish to cancel the contract. You do not have to use it. An email saying you want to cancel is enough.)

To: The Creative Clan Group Ltd trading as Slashturn Studios, 3 Bakehouse Mews, London TW12 2NL. Email: hello@slashturn.com

I hereby give notice that I cancel my contract for the supply of the following service:

Website build and/or monthly management, ordered on: …

Received on: …

Name of consumer: …

Address of consumer: …

Signature of consumer (only if this form is notified on paper): …

Date: …

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Execution

This document is executed by The Creative Clan Group Ltd so that the assignment of copyright in clause 15.2 and the assignment of future copyright in clause 15.3 satisfy sections 90(3) and 91 of the Copyright, Designs and Patents Act 1988, which require the signature of the assignor. The assignor is us, not you. You do not need to sign anything.

Signed for and on behalf of The Creative Clan Group Ltd (company number 13472488), trading as Slashturn Studios:

Signature: …

Name: Ross Walker

Position: Director

Date: …

Terms version: slashturn-terms-v0.3-draft

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Version slashturn-terms-v0.3-draft. Page generated 2026-07-28. Every version of this document is kept, so you can see what it said on the day we wrote to you. The version string and a hash of the published file are at /legal/versions.json.